It is no myth that customer churn costs you money, however, customer loyalty has a significant profit upside that we hardly ever map and recognise. In this webinar, our in house business coach Adam Hooley will discuss the direct and indirect results of customer loyalty that drives your profit up.

We like to reward our teams for the right behavior and for meeting performance targets, but how do we remove the guesswork from who receives these rewards. In this webinar, our in-house business coach Adam Hooley will discuss how to build a framework that delivers a rewards and recognition program that promotes the right culture in your business.

It can often be confusing on how to best pay your team and reward them for their work. In this webinar, our in-house business coach Adam Hooley will discuss the different pay structures including salary versus commission, how to reward your team with bonuses, and on what basis should you offer team members a pay rise.

Our live webinars are hosted by industry experts who explore cutting edge business improvement topics to engage your team, drive growth, increase profit and deliver customers value.

The online group coaching and collaboration sessions are an open forum for LPMA business leaders to share ideas and seek advice from industry experts. We not only like to hear from business leaders doing great things but also like to hear from business leaders that have tried concepts and struggled to implement them. These make great learning opportunities.