The most important way to improve system capabilities is to know what potential you have to better use the technology and resources you have today. You should also keep abreast of any new technologies and innovations entering the marketplace.
Read the industry blogs and commentaries and talk regularly to your peers in other agencies about what they are doing. There are many different ways to support your agency’s systems. Get out and see what other people are doing and be willing to adopt new innovations.
Ultimately, your systems are only as good as the way they are used.